§ 20-154. Continuity and quality of service.

(a)

City shall be reasonable diligence to provide continuous service, but does not guarantee against irregularities or interruptions. Customer shall be responsible for installing and maintain protective devices as are necessary to protect customer's equipment or process during irregular or interrupted service. Customers shall not be guaranteed a specific amount of water nor shall any specific water pressure. City shall not be liable for any damages due to loss of water or water pressure, nor for wastewater stoppages or backups.

(b)

In those instances where customer experiences irregularities or interruptions to any of the services and the report of same to city prompts a visit to customer's premises at customer's request and it shall be determined that the interruption or irregularity resulted from customer's installation or issue, city shall charge customer an amount based on the cost to city for such a visit.

(c)

City shall without notice and without liability to customer interrupt service to customer when in city's sole judgment such interruption:

(1)

Shall prevent or alleviate an emergency threatening to disrupt the operations of city's system, or

(2)

Shall lessen or remove possible danger to life, public health, welfare or to property, or

(3)

Shall aid in the restoration of service to other customers, or

(4)

Is required to make necessary repairs to/or change in city's facilities, or

(5)

When interruption is authorized elsewhere in this article. City shall attempt to see that, insofar as practicable, the interruption is made at a time which is most convenient to customer, and where feasible, customer is notified in advance.

(Ord. No. 2010-01, § 4, 1-11-2010)